Located at the Independence Center - 4245 Forest Park Ave.
40 hours per week, 8 am-4:30 pm
Monday - Friday; No Weekends, Holidays or On-Call
BJC Behavioral Health is a community health center that provides and coordinates behavioral health services for more than 8,000 seriously mentally ill adults and seriously emotionally disturbed children in St. Louis City, St. Louis County, St. François, Iron and Washington counties. As an Administrative Agent of the Missouri Department of Mental Health (DMH), BJC Behavioral Health serves as a major point of entry for people eligible for mental health services funded by DMH and is responsible for serving as gatekeeper to the public mental health system.
The Receptionist II is responsible for welcoming patients, providers, vendors and peers who visit a BJC Home Services facility. This position helps direct all in-person visitors to the correct location and/or service line for assistance. This position is also responsible for answering phone lines, and responding to emails & Teams messages. Additionally, the Receptionist II is responsible for handling any incoming deliveries, as well as the sorting and distribution of mail.
Greets customers entering a Home Care Services facility; directs customer to appropriate location and/or resource.
Answers incoming calls and transfers calls to the appropriate department; answers incoming calls from patients and assists with scheduling questions; answer incoming triage calls regarding patient needs, documents patient needs accurately & send triage message to nurse.
Accept all deliveries, including but not limited to mail (internal & external), product deliveries, and documents; sorts and distributes to the appropriate person or department.
Maintains a clean and well-organized workstation; ensures that the work environment is aesthetically pleasing for facility guests.
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.
BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $5.5 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 15 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.
BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community healt...h programs and regional economic development.
BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.