Patient Service Representative II - Gastroenterology
Akron Children's Hospital
Location: Akron, Ohio
Admin / Clerical
Internal Number: 9162
About Akron Children's Hospital
Akron Children's Hospital has been caring for children since 1890, and our pediatric specialties are ranked among the nation's best by U.S. News & World Report. With two hospital campuses, regional health centers and more than 50 primary and specialty care locations throughout Ohio, we're making it easier for today's busy families to find the high-quality care they need. In 2020, our health care system provided more than 1.1 million patient encounters. We also operate neonatal and pediatric units in the hospitals of our regional health care partners. Every year, our Children's Home Care Group nurses provide thousands of in-home visits, and our School Health nurses manage clinic visits for students from preschool through high school. With our Quick Care Online virtual visits and Akron Children's Anywhere app, we're here for families whenever and wherever they need us. Learn more at akronchildrens.org.
To treat every child as we would our own
To treat others as they would like to be treated
To turn no child away for any reason
Prior to the start date, full COVID-19 vaccination is required for employment. Full vaccination is defined as 14 days after the last received vaccination. Boosters are excluded from this requirement.
We are seeking people who are committed to fostering a diverse environment in which patients, family and staff from a variety of backgrounds, cultures, and personal experiences are welcomed, included and can thrive.
24 Hours per week
Monday - Friday
8:00am - 4:30pm
The Patient Service Representative II provides a comprehensive set of business, financial and appointment-related services including verifying and updating patient and insurance information in the EMR system.
Ability to set and revise priorities based on workload and anticipating needs and deadlines.
Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, etc.
Develops and maintains positive relationship with patients and families via prompt and caring response to questions, requests, etc.
Manages third-party payors and collection of co-pays.
Performs point-of-service activities [co-pay collection, patient tracking and other duties] as assigned under the direction of the Operations Manager/Supervisor or Team Lead.
Participates in cross coverage efforts with other PSR II
Other duties as required.
Experience working with all levels within an organization is preferred.
Experience in healthcare is preferred.
Proficiency in MS Office [Outlook, Excel, Word] or similar software is required.
Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
Ability to type a minimum of 35 words per minute (wpm) is required.
Education and Experience
Education: High School diploma or equivalent is required. Associate degree preferred.
Years of relevant experience: 1 years is preferred.
Years of experience supervising: None
Akron Children's Hospital is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
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