Career Center

Duke Homecare & Hospice

Duke Homecare & Hospice offers hospice, home health and infusion services as well as serves as the home for the Duke Caregiver Support Program. Our Hospice team works closely with a patient’s physician to provide comprehensive, individualized care in the comfort their home or at our inpatient hospice facility located in Durham. Our team of nurses, therapists, social workers, counselors, and chaplains help patients and their families manage advanced medical conditions.

Duke Home Health provides services in a patient’s home that include skilled nursing, physical therapy, occupational therapy, speech therapy, social service, home health aides, and pain and wound management. Our infusion team comes to a patient’s home to administer intravenous medications, including antibiotics and chemotherapy, to children and adults. Our nurses, pharmacists, dietitians, and patient services coordinators work under the direction of a patient’s doctor to monitor needs and treatment.

DUKE HOMECARE AND HOSPICE

 

JOB SUMMARY:

 

In support of a department or group of professionals, regularly required to resolve moderately complex (non-routine) administrative problems independently or with others. Problem resolution may include research. Tasks are typically diverse and advanced.

 

JOB RELATIONS: Responsible to the Clinical Infusion Manager

 

MAJOR JOB FUNCTIONS:

 

In addition to tasks outlined in the Administrative Assistant description, examples of work at this level may typically include some combination of the following:
 

1. Independently prepare more complex documentation, reports, charts, graphs, and spreadsheets at designate intervals and as requested.
2. Coordinate infusion referrals with outside contracted agencies.
3. Determine contract agency availability to accept referrals
4. Coordinate special projects.
5. Research budget variance and follow up to resolve issues.
6. Develop advanced presentation materials.
7. Prioritize and resolve inquiries (phone, e-mail, in person).
8. Schedule and maintain calendar of appointments, meetings and travel itineraries, and coordinate related arrangements.
9. Act as a liaison between the department and external groups.
10. Explain policy/procedures to other parties based on knowledge of the company and department guidelines.
11. Collect, compile and analyze moderately complex data and information.
12. Perform other related duties incidental to the work described herein.

 

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

 

EDUCATION/TRAINING:

High school education or equivalent.

 

WORK EXPERIENCE:

Two years of administrative support experience of increasing variety and/or complexity

 

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

Proficiency in office software including Word, Excel, Powerpoint, Lotus Notes including the ability to design and maintain documents, correspondence, spreadsheets, graphs and charts. Must be proficient in or willing to learn the development software package, ADVANCE.

 

 

Degrees, Licensures, Certifications

 

N/A

 

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

 

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

 

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.