JOB SUMMARY: The home care scheduler provides patient and provider access to services by scheduling appointments centrally for home care patients. Requires excellence in customer service, telephone etiquette, scheduling appointments, assuring accurate demographic, messaging and optimizes access to clinical services, and strong organizational skills.
The home care scheduler works closely with the intake department to process and schedule referrals. Collaborates with field staff and clinical staff leaders to determine staffing concerns/availability. Communicates with patients/families to coordinate visit times/schedules.
40 hour week
Orientation/Training will take 4-6 weeks
Remote position after Orientation/Training
Vanderbilt Home Care is part of one of the country's most respected medical centers. We provide in-home care for patients with chronic conditions.
Click the following link to learn more about the benefits of a career with Vanderbilt Home Care.
Bringing Vanderbilt Care into Your Home Since 1985
Vanderbilt Home Care provides caregivers in the patient's own environment under the direction of the patient's physician. When you or your loved one receives care from Vanderbilt Home Care, you are in the hands of highly skilled, compassionate individuals. We take pride in our work and feel privileged to be part of one of the country's most respected medical centers.
Our Mission and Values:
Our mission is to provide excellence in home care with the high standards that we would expect for our own family and loved ones. Our values include:
Support for community based home services through excellence in clinical practice and education
Patient safety and quality
Strong interdisciplinary collaboration, communication and partnership
Evidenced based practice and clinical expertise
Technology enhanced innovation
The Home Health Quality team is a small task oriented team which consists of a quality educator, a quality data analyst, and quality reviewer. They work closely together with clinical managers to provide meaningful data on home health patient population and clinician best practices.
Discover Vanderbilt University Medical Center:
Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity -- of culture, thinking, learning and leading -- is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.
VUMC Recent Accomplishments
Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:
US News & World Report:#1 Hospital in Tennessee, #1 Health Care Provider in Nashville, #1 Audiology (Bill Wilkerson Center), 12 adult and 10 pediatric clinical specialties ranked among the nation's best, #15 Education and Training
Truven Health Analytics:among the top 50 cardiovascular hospitals in the U.S.
Becker's Hospital Review:one of the "100 Greatest Hospitals in America"
The Leapfrog Group:grade "A" in Hospital Safety Score
National Institutes of Health:among the top 10 grant awardees for medical research in the US
Magnet Recognition Program:Vanderbilt nurses are the only group honored in Tennessee
Nashville Business Journal:Middle Tennessee's healthiest employer
American Hospital Association:among the 100 "Most Wired" medical systems in the US
Planning and Managing Work
Optimizes scheduling access to clinical services
Schedules visits for clinician and patients in collaboration with supervisor
Assesses and reports problems with availability, barriers to access
Works to assure optimum use of resources, providers.
Schedules patients into the correct visit type for the correct orders
Utilizes scheduling criteria as appropriate, and exhibits initiative to problem-solve if no specific criteria exist or if caller requires an exception to the standard.
Performs clerical duties to support scheduling function
Provides support and necessary information to clinicians and patients regarding scheduling
Contacts appropriate sources for emergencies in a timely and efficient manner
Performs designated office duties
Maintains a thorough knowledge of policies and procedures
Vanderbilt University Medical Center is home to Vanderbilt University Hospital, The Monroe Carell Jr. Children’s Hospital at Vanderbilt, the Vanderbilt Psychiatric Hospital and the Vanderbilt Stallworth Rehabilitation Hospital. These hospitals experienced more than 61,000 inpatient admissions during fiscal year 2015. Vanderbilt’s adult and pediatric clinics treated nearly 2 million patients during this same period. Vanderbilt University Hospital and the Monroe Carell Jr. Children’s Hospital at Vanderbilt are recognized again this year by U.S. News & World Report’s Best Hospitals as among the nation’s best with 18 nationally ranked specialties. Vanderbilt University Medical Center is world renowned because of the innovation, work ethic and collegiality of its employees. From our health care advances to our compassionate care, Vanderbilt owes its accomplishments and reputation to staff and faculty who bring skill and drive and innovation to the medical center day after day. World-leading academic departments and comprehensive centers of excellence pursue scientific discoveries and transformational educational and clinical advances across the entire spectrum of health and disease.As t...he largest employer in middle Tennessee, we welcome those who are interested in ongoing development in a caring, culturally sensitive and professional atmosphere. Most of us spend so much of our lives at work, we want to be part of maintaining a workplace in which people support one another and encourage reaching for excellence. Many high-achieving employees stay at Vanderbilt because of the professional growth they experience and because of their appreciation of Vanderbilt’s benefits, public events and discussions, athletic opportunities, beautiful setting and, above all, sense of community and purpose.Vanderbilt and its employees share a set of mutual expectations that have been created with productivity, legality, fairness and safety always in mind. We believe that our investment in training and compensating employees multiplies in value when we enable individuals to deliver their best performance for the benefit of us all.