Akron Children's Hospital has been caring for children since 1890, and our pediatric specialties are ranked among the nation's best by U.S. News & World Report. With two hospital campuses, regional health centers and more than 50 primary and specialty care locations throughout Ohio, we're making it easier for today's busy families to find the high-quality care they need. In 2020, our health care system provided more than 1.1 million patient encounters. We also operate neonatal and pediatric units in the hospitals of our regional health care partners. Every year, our Children's Home Care Group nurses provide thousands of in-home visits, and our School Health nurses manage clinic visits for students from preschool through high school. With our Quick Care Online virtual visits and Akron Children's Anywhere app, we're here for families whenever and wherever they need us. Learn more at akronchildrens.org.
To treat every child as we would our own
To treat others as they would like to be treated
To turn no child away for any reason
Prior to the start date, full COVID-19 vaccination is required for employment. Full vaccination is defined as 14 days after the last received vaccination. Boosters are excluded from this requirement.
We are seeking people who are committed to fostering a diverse environment in which patients, family and staff from a variety of backgrounds, cultures, and personal experiences are welcomed, included and can thrive.
Full Time Days
Summary: The Patient Service Representative  is responsible for a series of functions including but not limited to the following: *Visit preparation functions *Patient arrival functions *Collection of insurance co-payments at time of service *Patient departure functions *Payment reconciliations
Responsibilities: 1.Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
2.Greet all patients and patient families in a polite and respectful manner.
3.Responsible for the overall appearance of the department.
4.Follow through on routine tasks and general office duties as assigned (i.e. faxing, copying, filing, mailings, and promptly answering telephones and voicemail messages).
5.Schedule patient visits or other diagnostic testing utilizing hospital procedures and resources.
6.Develop and maintain positive relationship with patients and families via prompt and caring response to questions, requests, etc.
7.Take and distribute accurate messages.
8.Knowledge of managed care health plan requirements with regards to referrals and diagnostic tests.
9.Manages third-party payors and collection of co-pays.
10.Informs Supervisor of faulty equipment in a timely manner
11.Ensures the general cleanliness of the facility, including patient waiting areas.
12.Responsible for ordering supplies and ensuring appropriate inventory is maintained at the site.
13.Other duties as assigned.
Technical Expertise 1.Experience working in a general office setting is required.
2.Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
3.Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
4.Experience working in a healthcare environment is preferred.
5.Ability to type a minimum of 35 words per minute (wpm) is required.
6.Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.
Education and Experience 1.Education: A high school diploma or equivalent is required
2.Years of relevant experience: One year of relevant experience is preferred.
3.Years of experience supervising: None.
Akron Children's Hospital is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
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