Baylor Scott & White Health (BSWH) is actively investing and expanding its digital footprint to transform how health care is delivered and create a meaningful, customer-for-life experience. The Digital Health Studio is central to BSWH’s overall strategy and mission by delivering industry leading, award-winning products that elevate the patient experience. We believe that building world class products starts with assembling the right teams, which is why we are focused on bringing in high-quality talent that complements our team dynamics and adds to our culture. Our new state-of-the-art building in downtown Dallas, ushers in a new era of collaboration and inspiration rarely seen in healthcare.
As the largest not-for-profit healthcare system in the state of Texas, Baylor Scott & White’s patients and members span the continuum of racial, ethnic, gender, and socioeconomic diversity. The Digital Health Studio upholds both an ethical and practical support of diversity within its team. We believe that diverse perspectives, which reflect the broad ecosystems from which our patients and members come, within the Digital Health Studio allow us to approach digital transformation with greater consumer-centricity and to innovate on behalf of users with greater empathy and efficiency. We encourage all diverse candidates to apply for consideration, as your inherently valuable perspectives allow us to better serve our stakeholders.
About the Opportunity
Traditional 'come to us' healthcare is inconvenient, complex, and cumbersome for consumers. BSWH is redesigning care around the consumer to be convenient, simple, and easy to use. The changing nature of consumer expectations and market disruption in healthcare has led to BSWH introducing convenient in-home care options that empower consumers to take control of their health. The Consumer Home team is an integral part of Baylor Scott & White Health’s strategy to revolutionize healthcare. The team is designed to elevate BSWH as a leader in healthcare innovation. Our primary goal is to work backwards from the customer to identify pain points, design innovative solutions that bring care into the home, and iterate on our programs to strive for continual improvements to the customer experience.
The Lead Product Manager (LPM) for Consumer Home will serve as the product manager of a product or portfolio of products centered around care delivered at the home. They are responsible for the product development and delivery of the prioritized features in their roadmap backlog. Close collaboration with the Portfolio Leader is required to understand the features’ scope to define the product requirements for consumption by their product team. The LPM will lead large, complex products and develop expertise in the operational processes, technology, relevant stakeholders tied to their product.
A successful candidate will have a strong bias for action, the ability to operate independently, work with many cross functional teams, is comfortable analyzing and interpreting data, and is detail oriented. This is a highly visible role that requires partnering with multiple stakeholder groups, including various clinical and operational teams, and specifically close collaboration with technical teams. Excellent written and verbal communication skills are essential.
Roles and Responsibilities
Work with a team of Subject Matter Experts to gather/establish requirements for clinical and operational programs requiring digitally enabled tools.
Work closely with cross-functional product team of software development engineers, UX researchers, UI designers to design, develop, implement, and support new features and products that meet the company’s objectives.
Effectively delegate team tasks to junior product managers when appropriate for workload balance and professional development.
Prioritize new uses cases against existing user stories, setting delivery expectations, and manage inbound feature requests.
Collaborate with Lead Technical Architect to conduct effective feature scoping
Obsess about the customer’s needs and lead product team to deliver optimal user experiences.
Manage complex cross-functional projects/goals. Accelerates progress by driving timely decisions. Able to spot risks, ask the right questions. Clears blockers, escalates appropriately. Makes trade-offs: time vs. quality vs. resources.
Manage cross-team dependencies (e.g. negotiate with other product teams with dependencies and to prioritize cross cutting work).
Understand and develop mechanisms to acquire and track lead & lag metrics for products. Consistently iterate on product design to achieve metrics.
Conduct all human resources related activities, inclusive of interviews, supervision, performance evaluations, development, coaching, feedback, reward and recognition, scheduling, leaves, policy and procedure admin, etc.
Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!